25+ years of IT experience and counting…

As the son of a mainframe programmer, Raffi Jamgotchian has been around computers since before most people knew how to spell “computer.” By age seven, he was already hooked. In high school, before the Internet made it mainstream—he ran a successful Bulletin Board Service (BBS) out of his bedroom (long before social media made it cool), all before earning a BS in Computer and Systems Engineering from Rensselaer Polytechnic Institute.

Raffi began his professional career at a control systems manufacturer, helping deploy some of the largest distance learning and conference systems in the United States. In 1995, he joined a mid-tier investment firm as a general IT technician and automation specialist—and steadily worked his way up to Director of IT Infrastructure for the New York region. Along the way, he advised on emerging technology investments, led large-scale IT integration initiatives, and helped stand up some of the firm’s first cybersecurity teams. During this time, he also earned an MBA in Information Systems—because apparently building enterprise infrastructure wasn’t keeping him busy enough.

In 2006, Raffi left to help launch a new independent investment fund, gaining firsthand experience with the unique operational and compliance challenges facing smaller firms. Then, in the fall of 2008—yes, that fall—Raffi and his wife Aline founded Triada Networks in the middle of the financial crisis. Their mission was simple: provide small and emerging investment firms with the same level of technology, compliance, and cybersecurity sophistication as their larger counterparts—without requiring a Wall Street-sized budget.

From 2019 to 2020, Raffi also served as Channel Chief for ConnectMeVoice, a Unified Communications as a Service provider, while continuing to lead Triada. That experience gave him a front-row seat to the inner workings of the channel ecosystem—so yes, he’s seen the dark side.

Raffi has held the Certified Information Systems Security Professional (CISSP) designation since 2005. He is a member of the U.S. Secret Service Cyber Fraud Task Force and the FBI’s InfraGard program. He previously served as President of the GTIA Cybersecurity North American Community and participates in the GTIA Information Sharing and Analysis Organization (ISAO).

In 2025, Raffi was awarded the MSP Titan of the Industry Award for Finance/Banking, recognizing his leadership and impact in delivering specialized technology and cybersecurity solutions to the financial services sector.

Aline brings her extensive background in political science and accounting to serve as our CFO. She earned her Bachelor of Science in Political Science with a minor in accounting while working in Sears’ accounting department and after an internship with a Long Island, NY State Assemblyman. Post-college, she managed the office for a leasing company before transitioning to the quality control department at Alliance Capital Management. As the CFO, Aline makes sure that our financial systems remain tidy and on track. When she’s not at work, she enjoys cooking and spending time with her husband and four sons.

Shant’s love for technology led him to study and train as a Computer Programming Analyst. From there his IT support experience grew by leaps and bounds as he served various industries including banks, embassies, hospitals and hotels. Though he can support almost everything, he excels in these core competencies: SharePoint, PMS and POS systems, the Windows environment, and cloud systems. He sets and strives to meet high standards and policies. He’s known for his honesty, discipline, patience and respectfulness. He appreciates hard work and always has a “can do” attitude. He constantly strives to challenge himself to learn new things. Shant likes to spend his free time with his wife and two children and is passionate about personal and professional growth. He also loves to travel internationally to experience different histories, cultures, traditions and customs firsthand.

Born with a knack for tinkering with technology, Vick has spent over two decades honing his skills in the world of computers. His fascination with machines began at an early age when he built his first computer from scraps in 1999. From then on, he dedicated himself to mastering the intricacies of hardware and software. As he grew older, Vick’s interest shifted toward server administration and open-source solutions. He developed a reputation for being able to troubleshoot even the most complex issues with an anything-is-possible attitude. Whether it’s resolving a pesky computer glitch or setting up a new network infrastructure, Vick approaches every problem with a can-do spirit. To stay ahead of the curve in this rapidly evolving field, Vick regularly updates his skills through online courses and hands-on practice. His proficiency extends to programming languages such as HTML, CSS, PHP, and PowerShell. When not working on personal projects or assisting others, Vick is always looking for innovative ways to apply his expertise to real-world challenges.

Emilio has adapted to learn his way around a computer system, and beyond. Coming out of college, he has learned to code programs, play a hand in web development, and managed some software solutions. After obtaining some experience with some user/customer facing positions, Emilio has developed skills that builds bridges between an experience developer and your average everyday user. Always ready to listen and help, Emilio is always looking and ready for the next opportunity to improve another person’s experience and understanding that there is always something new to learn. Currently he is currenting pursuing the Security+ certification and is interested in going down that career path. Outside of work, Emilio has several bucket list items that he is looking to accomplish. He is currently running with the goal to one day complete a New York marathon, have the opportunity to drive around the USA with his wife and lastly to just maybe own a Honda S2000 CR if he is lucky to receive his wife’s blessing on that.

With a background in psychology, Sona developed a deep understanding of human behavior, communication, and problem-solving skills she now uses daily in her role as a Technical Support Coordinator. Along the way, she discovered a passion for technology, working her way into IT through roles that blended both customer-facing support and operational coordination. Through years of experience in service-focused environments, Sona has become skilled at translating technical issues into solutions that make sense to everyday users. She’s known for being approachable, detail-oriented, and committed to delivering a smooth and supportive experience for every client she works with. Outside of work, Sona enjoys spending time with her husband, caring for her beloved dog, and planning their next getaway together. She also finds joy in cooking, playing badminton, and continuing her studies in psychology to stay connected to her roots in understanding people.

Due to her multifaceted background in finance and project management, Suzi is equipped with skills necessary to help businesses and individuals scale up their performance and create value for the world. She brings her strong analytical and research capabilities, results-driven mindset, and proven ability to navigate complex challenges through extensive technical knowledge to serve as the Executive Assistant to CEO. Outside of work, Suzi enjoys spending time with her family and friends, reading books on personal development and psychology, and exploring new cultures through travel.

Josh has an educational background in Information Technology to which he brings his skills in administration, project and multi-media management. Using his communication skills and positive attitude, he helps companies in delivering high-quality, professional, and reliable services to their clients. Also being a quick-learner and highly organized, Josh enjoys doing photography, videography, playing guitar and video games during his free time.